But I followed their instructions and BOOM it all works now. is all built-in to iLok, and works correctly with other expensive products like ProTools. If they had correctly and fully implemented iLok then it would all just work with the latest iLok software and drivers - support for paid upgrades to existing products, version-checking, etc. They said, "Install these Extensions, reboot the machine, move the iZotope licenses off the iLok back to your account (same as de-activating or stashing them), and then move them back to the desired iLok". Before iLok support had a chance to get back to me, iZotope support sent me a link (on their DropBox, not iLok's) for an installer for "InteLok Extensions" which they said I needed to install in order to use those existing older licenses. So I sent a detailed email to iLok support, basically saying, "iZotope thinks you guys messed up but I don't really believe them" and an email to iZotope support describing the situation but not accusing them of not knowing how to correctly implement iLok. So I did a chat with iZotope support and the guy said it was an iLok issue. After manually locating the correct installers for the older versions of their software, it still wouldn't see the iLok licenses and kept looping me through their "which authorization method would you like to use?" chain. Their portal app downloaded and installed the LATEST version of their plugins, for which I did not have valid licenses (since the v7 > v9 update is a paid upgrade, etc.). iZotope use one of those pesky "portal" apps to download, install, and authorize their stuff, and they also allow three (!!) different types of authorization - transfer license to iLok, online "phone home" authorization to the computer itself, and offline "challenge/response". I have licenses for Ozone v7 (the latest is v9), Neutron v1 (the latest is v3), etc. I did have one issue, but I think it was not iLok's fault - when installing iZotope plugins which were NOT the absolute latest version. I do have the ZDT plan enabled on two iLoks just in case - the main ones that are on my Logic and ProTools machines - and these are both the latest Gen3 (metal) versions. ZERO ISSUES with the iLoks, their software, etc. I've been moving licenses around between these iLoks, moving some back to my account to stash them (not the "iLok Cloud", just back to the "available" category where they're not present on any physical iLok, computer-specific authorization, or iLok Cloud), and just generally being a cowboy and shuffling the herd around at will all night long. I have eighteen (!!) iLoks going back to the original blue ones from when they first came out around the ProTools HD era in 2003 or so, and all of them still work and no licenses have ever been lost. Does the iLok light up when plugged into a known working USB port? If not, or if the iLok is physically damaged, this indicates a problem with the iLok, and it should be submitted for License Recovery and Replacement through the RMA process.For the last few days I've been building out a new Mojave boot drive from scratch, installing and authorizing every plugin under the sun (over a thousand so far) and iLok has not screwed me at all. If the steps above do not resolve this issue, please try your iLok on a different computer on a different internet connection If it does not, open the iLok Details and click on the Synchronize link. If your iLok appears as connected in the list, it should now work to authorize your iLok-protected software. Be sure to uninstall prior to doing a clean install. If the iLok lights up, but does not appear as connected in the iLok License Manager application, download and install the latest version of the iLok License Manager. Take a look at the iLok dongle entitled "Eye Lock." The problem could be with the iLok USB itself or the iLok License Manager. If your iLok is not being recognized, then it may be greyed out as shown in the attached screenshot.
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